Customer Satisfaction,
Net Promoter Score,
Customer Experience…
are all critical measurements for any sales and service organization…
But none of these can actually drive change….
Presenting the Award Winning CDM Application
Customer Driven Management (CDM) will drive change. CDM manages all of those key metrics and then identifies the strengths and challenges at the individual employee level… and that is what changes behavior at the individual level which drives results.
In these challenging times, organizations are looking for ways to cut costs and reduce operational expenses. We want to share a new application that allows you to do those things without the risk of negatively impacting the morale of your employees, or the experience of your customers. Our Customer Driven Management (CDM) solution allows you to leverage your most credible, accurate, passionate, and affordable resource:
Your Customers!
We can put your customers to work advising, coaching, motivating, and quality monitoring your staff.
Customer Driven Manager (CDM) is an enterprise management solution that helps organizations synchronize their customers and frontline employees to produce an affordable world-class sales and service experience. This easy to use, scalable, and centrally managed platform provides tools to collect and analyze focused customer feedback on a daily basis. This “straight from the customer” data is then delivered to executives via dashboard reports and to frontline employees via individually tailored advice and action plans.
Imagine thousands of customers encouraging, coaching and course correcting employees everyday.
Today if we need to review, assess or provide feedback, we pay our employees or an outsourcer. We are stuck in a catch 22. If we seek “higher touch” it is always at a higher cost. By synchronizing your frontline team with your customer, you can reduce your costs and improve performance. We make the frontline staff more efficient and more effective by utilizing the voice of the customer as a daily business tool to drive performance.
CDM goes beyond simple surveying and customer satisfaction…
Check out the case study video from NTTA: http://www.tamerpartners.com/media/NTTA_IBTTA_CDM.wmv
Includes a robust survey engine that manages thousands of unique surveys daily.
Enterprise reporting of all key indicators with the ability to drill down and correct the performance gaps necessary to improve. (Net Promoter, Customer Sat, and thousands of unique Individual Action Employee Surveys)
Fully hosted application – no hardware requirements.
Permission based web access for all employees.
Virtual Focus Groups, 360 Degree Leadership Surveys, Employee One on Ones and many more internal features.
Contact us today for a fee demo!