You will get to test drive a hosted software application and provide feedback on some new employee improvement/development modules. This service will capture all key VOC measurements such as Customer Satisfaction, Net Promoter, Brand Awareness, etc. In addition, you will be testing modules where customers engage in the quality monitoring and coaching of your staff. We are looking for small to mid size centers that are interested in improving employee skills in one of these areas:
Empathy
Active Listening
Professionalism
Phone Etiquette
Soft Selling
Product Knowledge
Call Energy

This system will engage customers to help improve these areas.

There will be no cost to you. This is a hosted application requiring no software or hardware. If interested, send me a note.